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 Post subject: Search Service Down? (Verizon routing)
PostPosted: Sat Mar 19, 2011 5:07 pm 

Joined: Sat Mar 19, 2011 5:02 pm
Posts: 2
Incomplete error message after failed search timeout today:
"Search failed (5)
A connection attempt failed because the connected party did not properly respond after a period of time, or established"


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 Post subject: Re: Search Service Down?
PostPosted: Sat Mar 19, 2011 5:40 pm 

Joined: Thu Feb 27, 2003 5:57 pm
Posts: 4376
verizon has a routing issue (it appears some locations in FL and PA are affected) i've sent you pm what to tell their support.

when they fix their routing table the problem will be resolved for everyone.


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 Post subject: Re: Search Service Down?
PostPosted: Sat Mar 19, 2011 7:01 pm 

Joined: Sat Mar 19, 2011 5:02 pm
Posts: 2
Thanks Alex


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 Post subject: Re: Search Service Down? (Verizon routing)
PostPosted: Sun Mar 20, 2011 12:23 pm 

Joined: Sat Mar 19, 2011 7:58 pm
Posts: 1
Hello Alex,

Would you mind sending me the info to tell support? I am still having the problem (Verizon - FL).

Thank you,
-Kendall


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 Post subject: Re: Search Service Down? (Verizon routing)
PostPosted: Sun Mar 20, 2011 5:07 pm 

Joined: Thu Feb 27, 2003 5:57 pm
Posts: 4376
The issue has been reported (not an easy task since the route is working from most points inclusive tech support location), hopefully it will be fixed shortly.

If you have a working proxy server elsewhere (e.g. restricted to your ip address), it is possible to bypass the problem by defining "access proxy" for the search service entry in edit menu->properties->proxies, the data flow is not compromised since it is encrypted.

Update: they fixed it.


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