Can't download (everything else seems fine...)
Can't download (everything else seems fine...)
I hadn't used UE in awhile and just started up again. I'm now using it with SSL. However, when it comes to downloading, I can't figure out where I am going wrong? I thought I set it up correctly b/c when I do a search it works fine. I go to download a group of files (or even one file) and it opens the window with the list of files, and then one by one a question mark appears next to each file. I even tried just doing the "import only" function and that doesn't work either. Where am I going wrong? Any help is appreciated. Thanks.
Search is/was always encrypted but it is not SSL, it is a custom protocol not with your news server but rather to my own server, so what you are talking about you cannot communicate with your news server at all.
Errors are displayed in the task manager, check a tab with the red question sign on the tab, but most likely your mistake is the SSL port is always different from the regular port so you need to change port in edit menu->properties->servers or in the "servers" server workspace context menu->advanced->rename, usually it is port 563 but check with your provider.
Errors are displayed in the task manager, check a tab with the red question sign on the tab, but most likely your mistake is the SSL port is always different from the regular port so you need to change port in edit menu->properties->servers or in the "servers" server workspace context menu->advanced->rename, usually it is port 563 but check with your provider.
Almost...
I checked and the port was set for the non-SSL (119). However, even after changing the port setting (I tried both 443 and 563, both are SSL for my service) and still having the same problem. I get the error message, "Cannot find server or DNS error (UE:20002)". I don't know if somehow I accidentally changed something somewhere. As far as I can tell (which obviously isn't cutting it) it is setup properly. I only use the program for the basics. I don't utilize any of the other features (although I probably should learn them). Anyway, any help is appreciated. Thanks.
Do you have a new firewall running, if so, which one? Maybe you installed new antivirus or security suite software, again, which one(s)? . If it's firewall related, remove UE from the rules list, start (or restart if it's already running) UE and try again. You should get a notification to allow you to reconfigure UE to run properly when you try to download something. If in doubt, disable all of these you might have running and enable them one by one to find the culprit.
I tried...
Thanks for your suggestion. I actually tried earlier today by shutting down Zonealarm Security Suite and trying it again. Still the same thing. For what it was worth, I tried what you suggested and deleted it from my "rules" section. When restarting the program I set it with full permission for internet access and server functions. Still the same issue. It's killing me because I've used this program in the past and it worked fine. Any other suggestions are appreciated. Thanks for taking the time to answer my post. Hopefully this will get figured out.
Are you using the same news server you used before when UE worked fine? Maybe you were using your ISP news server but now you're using an external paid server. Check your ISP's status page and/or forums to see if your ISP is throttling or blocking NNTP. Some ISP's have been known to do that. Check to see if your news server allows connections on an entirely different port (hopefully common) such as 8080 which is also used as a web proxy and should not be blocked by your ISP.
I am still using the same (paid) news server as before. I will have to look into the other things you mentioned. I get the general idea of what you are recommending, but the finer technical details I don't fully understand. After reading your post, I did a google search and just so happened to come across this posting on Slashdot:
"In a move that may be indicative of modern ISP customer service, Time Warner has announced the introduction of packet shaping technology to its network. 'Packet shaping technology has been implemented for newsgroup applications, regardless of the provider, and all peer-to-peer networks and certain other high bandwidth applications not necessarily limited to audio, video, and voice over IP telephony.' As the poster observes, this essentially renders premium service useless. The company is already warning users that attempts to circumvent these measures is a violation of their Terms of Service."
When I read a few more posts it seems this may have been going on for a little while now.
Since Time Warner is my ISP (via Earthlink), might this be the root of the problem? From what little I know, I'm guessing that they aren't blocking but somehow controlling to a certain degree the transfers? Again, the more technical stuff I don't fully understand, but I'm trying!! I will see what I can figure out regarding trying a different port, etc. Thanks again for your help. I'll let you know what I find out.
"In a move that may be indicative of modern ISP customer service, Time Warner has announced the introduction of packet shaping technology to its network. 'Packet shaping technology has been implemented for newsgroup applications, regardless of the provider, and all peer-to-peer networks and certain other high bandwidth applications not necessarily limited to audio, video, and voice over IP telephony.' As the poster observes, this essentially renders premium service useless. The company is already warning users that attempts to circumvent these measures is a violation of their Terms of Service."
When I read a few more posts it seems this may have been going on for a little while now.
Since Time Warner is my ISP (via Earthlink), might this be the root of the problem? From what little I know, I'm guessing that they aren't blocking but somehow controlling to a certain degree the transfers? Again, the more technical stuff I don't fully understand, but I'm trying!! I will see what I can figure out regarding trying a different port, etc. Thanks again for your help. I'll let you know what I find out.
I forgot to mention...
Don't know what kind of a difference it makes or not, but awhile back when my newsgroup provider started offering an SSL option I started using it. I didn't have any problems then, but I'm wondering if certain things have changed with my ISP if it makes any difference...
Can you download the newsgroup list with no problems? Check the console in UE's Task Manager to see if anything indicates an issue, like authentication. Can you go to your paid server's web account page and make sure that you can log in there with no problems? It's possible the server names might have changed or the login format has been altered since you last used the newsgroups so double-check those. Can you download from Earthlink's own news servers?
I had a look around for information but anything to do with Earthlink and NNTP on the web is a big mess to read through (too much to read) so you may save yourself a lot of time just by phoning support and getting them to verify some settings with you. I read somewhere about certain IP's being blocked so you might want to release/renew your IP address if all else fails.
I had a look around for information but anything to do with Earthlink and NNTP on the web is a big mess to read through (too much to read) so you may save yourself a lot of time just by phoning support and getting them to verify some settings with you. I read somewhere about certain IP's being blocked so you might want to release/renew your IP address if all else fails.
limiting (or as they call it shaping) bandwidth and dns error have nothing to do in common.
when the port is 119 and the ssl option is unchecked for the server (edit menu->properties->servers) do you still get the dns error? it cannot be otherwise since DNS is resolved before the connection is being made if the server is the same you don't get the error or you get the error with or without SSL.
it is most likely your firewall to blame. check from command prompt (or start->run), when you enter "telnet news.newsfeeds.com 119" or whatever server are you using do you see the welcome message? like "200 SurgeNews News-East.n (Version 2.0a-11) http://surgenews.com posting OK". when you type "telnet news.newsfeeds.com 563" there is no welcome message but it connects and you can type different letters. if telnet connects but for UE you don't have dns resolution it is your firewall. if you cannot connect with both try "telnet news.microsoft.com 119" if it connects maybe there is some problem with your isp provider dns server, but it is very unlikely then you can use ip address instead of the server name, you can get the ip at one of those trace ping traceroute web sites.
when the port is 119 and the ssl option is unchecked for the server (edit menu->properties->servers) do you still get the dns error? it cannot be otherwise since DNS is resolved before the connection is being made if the server is the same you don't get the error or you get the error with or without SSL.
it is most likely your firewall to blame. check from command prompt (or start->run), when you enter "telnet news.newsfeeds.com 119" or whatever server are you using do you see the welcome message? like "200 SurgeNews News-East.n (Version 2.0a-11) http://surgenews.com posting OK". when you type "telnet news.newsfeeds.com 563" there is no welcome message but it connects and you can type different letters. if telnet connects but for UE you don't have dns resolution it is your firewall. if you cannot connect with both try "telnet news.microsoft.com 119" if it connects maybe there is some problem with your isp provider dns server, but it is very unlikely then you can use ip address instead of the server name, you can get the ip at one of those trace ping traceroute web sites.